Key Performance Indicators for Government and Non Profit Agencies: Implementing Winning KPIs

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John Wiley & Sons, Mar 28, 2012 - Business & Economics - 336 pages
Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators

By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups.

  • Implementation variations and short cuts for government and not-for-profit organizations
  • How to brainstorm performance measures
  • Templates for reporting performance measures
  • A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team
  • Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition

Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.


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Myths of Performance Measurement
10 Printer Name Courier Westford Trim 6in
Revitalizing Performance Management
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Measurement Leadership Has to Come from the Chief
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Finding Your Organizations Critical Success Factors
Foundation Stones for Implementing
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Reporting Performance Measures
Foundation Stones of PerformanceRelated Pay Schemes
Effective RecruitingGetting the Right People on the Bus
The Public Sector Can Abandon the Flawed Budget Process
Jack Welchs Strategy Slides
List of Performance Measures Suitable for Government

Implementing the 12Step Process
Determining the Measures
Case Studies
Presenting the Critical Success Factors to the Board
Main Differences between the BalancedScorecard

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About the author (2012)

DAVID PARMENTER is an international presenter who is known for his entertaining and thought-provoking sessions, which have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning and management practices that will get you to the top. David has delivered workshops to thousands of attendees in many cities around the world, including Sydney, Melbourne, Hong Kong, Kuala Lumpur, Singapore, Tehran, Jeddah, Muscat, Johannesburg, Prague, Rome, Dublin, London, Manchester, Edinburgh, and Toronto. He has worked for Ernst & Young, BP Oil Ltd, and Arthur Andersen, and is a Fellow of the Institute of Chartered Accountants in England and Wales. David is a regular writer for professional and business journals. He is also the author of Winning CFOs: Implementing and Applying Better Practices and The Leading-Edge Manager's Guide to Success (both from Wiley). David can be contacted via or +64 4 499 0007. His website,, contains many white papers, articles, and freeware that will be useful to readers.

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