Key Topics in Healthcare Management: Understanding the Big Picture
Information is a key resource to primary health care and is increasingly required in individual practices. This book will demystify the subject, which is often presented in complex terms. It sets out in a simple and interesting way what information those working in primary care will need, the systems required to deliver them and how to set them up. Information and IT for Primary Care uses exercises, stories, key points, case studies, model answers and think boxes. Worldwide web links refers the reader to resources and shows how to get the most out of your computer. The book is user-friendly, jargon free and based on primary research evidence. It is essential reading for everyone working in primary care organisations including GPs, practice managers and nurses, and staff working in community trusts and the NHS.
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List of tables
a Framework for the Management of Change
Case study 1 Choice appointments
appointment system clear?
Communication and the health professional
Corporate governance and the health professional
understanding people in healthcare
Managing health and safety in the workplace
Managing health and safety in practice
Managing sickness absence and return to work
Managing workrelated stress
How can the management standards help the risk assessment
Managing staff and Human Resources
the quality of care
User involvement in services for disabled people
Will the HSE enforce the management standards?
accountability achieve agenda AHP managers Allied Health Professions approach areas Audit Commission behavioural style care pathway change management chapter clinical audit clinical governance commitment communication complex context corporate governance culture Department of Health disabled effective employees ensure environment evaluation evidence-based example feedback focus framework health and safety health and social Healthcare Commission healthcare organisations hospitals identify implementation important improvement individual innovation integrated issues leadership London management standards measures monitoring networks organisation’s outcomes partnership pathway patients PDSA people’s performance physiotherapy practice problems professional programme psychological contract public service recognised regulations responsibility risk assessment role safety representatives sector service users skills Society of Radiographers specific staff strategy stroke success theory therapeutic touch trade union Trust understanding user involvement work-related stress workplace