Key Topics in Healthcare Management: Understanding the Big Picture

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Radcliffe Publishing, 2007 - Medical - 240 pages
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Information is a key resource to primary health care and is increasingly required in individual practices. This book will demystify the subject, which is often presented in complex terms. It sets out in a simple and interesting way what information those working in primary care will need, the systems required to deliver them and how to set them up. Information and IT for Primary Care uses exercises, stories, key points, case studies, model answers and think boxes. Worldwide web links refers the reader to resources and shows how to get the most out of your computer. The book is user-friendly, jargon free and based on primary research evidence. It is essential reading for everyone working in primary care organisations including GPs, practice managers and nurses, and staff working in community trusts and the NHS.
 

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Contents

List of tables
4
a Framework for the Management of Change
22
Teams
28
Communicating change
35
Case study 1 Choice appointments
42
appointment system clear?
48
References
55
Communication and the health professional
82
Corporate governance and the health professional
146
understanding people in healthcare
164
Managing health and safety in the workplace
180
Managing health and safety in practice
190
Managing sickness absence and return to work
198
Further information
204
Managing workrelated stress
205
How can the management standards help the risk assessment
211

Managing staff and Human Resources
98
the quality of care
112
User involvement in services for disabled people
132
Will the HSE enforce the management standards?
221
Conclusion
230
Copyright

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About the author (2007)

respectively Head of Therapy Services, East Sussex Hospitals NHS Trust; Clinical Director of Therapies, South Devon Healthcare NHS Foundation Trust

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