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AA applicants AA claim AA claimants AA customers advice amongst and/or appeal application form Attendance Allowance AA award Aylesbury benefit application benefits adviser benefits claim Bury St Edmunds Carer's Allowance Carers Service DCS circumstances Citizens Advice Bureau claim forms claims process clients common completed the forms criteria customer types DCS customers DCS staff decision decision-making office described difficult Disability and Carers disability benefits Disability Living Allowance discussed disputes process eligible experience of DCS failed claim feel focus groups illness or disability impact income involved issues Jobcentre Knutsford Leamington Spa letter Llanelli mental health negative oral tribunal hearing organisations outcome Pension Service person Phys Probe problems professional advisers professional help Qualitative research reaction received reconsideration rejection relevant respondent Section source of awareness South Woodford specific successful suggest tended topic guide Tribunals Service understanding unsuccessful claim Whilst