Knowledge Integration: The Practice of Knowledge Management in Small and Medium Enterprises

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Antonie Jetter, Jeroen Kraaijenbrink, Hans-Horst Schröder, Fons Wijnhoven
Springer Science & Business Media, Jan 19, 2006 - Business & Economics - 204 pages
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The ability to manage knowledge is relevant for millions of small and medium sized enterprises (SMEs) that operate in high-tech environments. They strongly depend on external knowledge about customers, technologies, and competitors because, as opposed to large companies, they have limited internal knowledge resources and little power to control their business environments. Present KM literature, however, mainly focuses on large companies and therefore does not explain, how SMEs, for example, can successfully apply groupware, data mining, semantic networks, and knowledge maps. This book addresses this problem by introducing the concept of knowledge integration (KI) that places emphasis on the identification, acquisition and use of external knowledge. Drawing from this theoretical basis, the book presents concepts and instruments specifically designed for SMEs, as well as examples of their implementation and use in practice.

 

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Contents

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1
Knowledge Integration by SMEs Framework
17
Knowledge Integration by SMEs Practice
29
Organizing the Toolbox Typology and Alignment of KI Solutions
47
Elicitation Extracting Knowledge from Experts
65
Codification Knowledge Maps
77
Detection Electronic Knowledge Retrieval
91
Assessment Making Sense of It All
101
Transfer Knowledge Transfer in Networks
115
Motivating Incentive Systems for Knowledge Provision 127
126
Supporting Knowledge Integration at SMEs The KINX Portal
143
Supporting Knowledge Integration at SMEs Policies 161
160
Wrapping It All Up Past Present and Future of Knowledge
175
Biographical Information about the Authors
193
Index
200
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