Knowledge Management in Hospitality and Tourism
When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching!
This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation. Helpful charts and figures make the information easy to access and understand.
From the editors: “Although tourism and hospitality, with their geographically dispersed units, can profit from enhanced knowledge management, only a small number of firms have implemented knowledge management techniques. A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts,' they report being confronted with too many—and unclear—knowledge management strategies, activities, and implementation techniques. As a result, they are not sufficiently familiar with knowledge management and reject implementing it. This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries.”
This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management, with fascinating case studies as well strategic advice and structural recommendations for its implementation. In addition, you'll find:
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in Hospitality and Tourism
Special Bibliographic Notes related to special journal issues
Knowledge Management for Quality Improvements in Hotels
Knowledge Supply Chain Matrix Approach for Balanced
The Knowledge CaféA Knowledge Management System
Management Marketing Abstracts 2000
Other editions - View all
airline Alpine region Alpnet Assurance in Hospitality asymmetric information Austrian Airlines Cannon-Bowers chief knowledge officer codification cognitive maps communication concept core processes cross-border data mining Database Marketing distributed knowledge E-mail address employees experience explicit knowledge factors firms Gronau guests Haworth Document Delivery Haworth Hospitality Press Haworth Press Hospitality and Tourism hotel chain implementation individual information system interactions internal intranet Journal of Quality Kahle knowl knowledge base Knowledge Café knowledge circles knowledge goals knowledge management system knowledge networks knowledge officers knowledge strategies knowledge supply chain knowledge transfer learning Management in Hospitality management in hotels ment non-tourism members Nonaka organizational knowledge Pechlaner project module relevant requires retrieval Ricarda service operations service quality shared mental models specific staff Sungsoo Pyo supply chain matrix tacit knowledge task task-related knowledge task-specific knowledge tion tourism industry tourism organizations transactive memory trust understanding values Wiesbaden