Knowledge Transfer: A Practical Approach
Your company’s Intellectual capital is the unique knowledge and skills your senior employees have gained through many years of experience. This intellectual capital will begin to dissipate as senior experienced employees retire or resign. The question you may want to ask is how can you capture, transfer, and preserve your company’s intellectual capital before your senior experienced employees retire. Today, many companies are implementing ways to capture and transfer the skills and knowledge gained by senior employees to younger employees. Without a process in place, younger employee will take longer to competently perform the job left vacant by the retiring experienced employees. Without adequate knowledge capture and transfer between employee generations, companies experience depletion in intellectual capital and knowledge assets. This book describes a Knowledge Transfer (KT) Program that incorporates training and development strategies I have used throughout my professional career as an Instructional System Development (ISD) practitioner. The strategies embedded in the knowledge transfer program, when implemented as designed, will enable your company to transfer the knowledge & skills of your senior employees to the next generation of junior employees in four years. Once you achieve the KT Program goals, you can suspend the program if existing programs are able to maintain the achieved employee competence levels. If it is evident that existing programs will not be able to maintain the employee competence levels, I recommend that you integrate KT Program components describe in the book into existing programs. The processes, procedures, and tools describe in this book have been proven to work through extensive use in actual knowledge transfer situations involving industrial and professional disciplines. The processes, procedures, and tools are highly user friendly, utilize current word processing technologies, and can be easily integrated into existing automated processes if so desired.
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and/or bar chart battery C-Map competencies Chapter competence level competency statements Define three Yes Describe the procedure detection and alarm employee competency survey employee performs employee survey employee’s FDAS Describe fire extinguisher fire protection engineering fire system inspectors fire terminology Define fire tetrahedron firefighting systems Firewater fixed fire system function high attrition identify Inspect and test Inspect fire detection interview junior employees K&S survey K&SGM knowledge and skills knowledge provider knowledge recipient knowledge transfer program knowledge-transfer activities KT activities KT mentor KT performance levels KT program goals KT program progress KTFG KTRM mentor or SME monitor number of employees PDAS percent problem process flow diagrams recommend corrective action Replacement Impact Factor REPORTING KT PROGRAM Retirement Risk Factor S-OJM activity skills gap step subtasks survey checklist survey results system Inspect system or equipment tacit knowledge task aid Test fire detection testing FDAS tetrahedron and describe total number transfer requirements matrix voltage