Knowledge and Business Process Management

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Hlupic, Vlatka
Idea Group Inc (IGI), Jul 1, 2002 - Computers - 308 pages
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In today's competitive and global business environments' knowledge is recognized as one of the most important strategic assets for modern organizations. In the light of this, knowledge management (KM) continues to receive much attention both from the academic and business communities. With improvements in IT-based systems for handling knowledge, KM is becoming an essential theme of research into business success as well as a subject of new business initiatives. Knowledge and Business Process Management provides a unique and timely compilation of multi-disciplinary views related to knowledge and business process management.

 

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Contents

Knowledge Economy An Overview
16
Simulation Modelling The Link Between Change Management Approaches
33
Intelligent Agents for Knowledge Management in ECommerce Opportunities and Challenges
51
Knowledge Management Analysis and Some Consequences
68
Practical Aspects of Knowledge and Business Process Management
82
Knowledge Management in Action The Experience of Infosys Technologies
83
The Learning Enactment of Process Knowledge An Approach Anchored on Work Practices
99
Bridging the Gap from the General to the Specific by Linking Knowledge Management to Business Processes
118
People and Technology Current Trends in Knowledge and Business Process Management
173
Managing Knowledge in a Collaborative Context How May Intellectual Resources Be Harnessed Towards Joint Effect?
174
Technical Aspects of Knowledge Management A Methodology for Commercial Knowledge Management Tool Selection
196
A Framework for Managing Knowledge in Requirements Identification Bridging the Knowledge Gap Between Busienss and System Develops
217
The Impact of the Knowledge Economy on Leadership in Organisations
238
The Role of Teams in Business Process Change
259
About the Authors
277
Index
286

Designing Organisational Memory in KnowledgeIntensive Companies A Case Study
137
Opportunities for Data Mining and Customer Knowledge Management for Shopping Centers
154

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About the author (2002)

Vlatka Hlupic received a Dipl.Econ. and an M.Sc. in Information Systems from the University of Zagreb, and a Ph.D. in Information Systems at the London School of Economics, UK as well as a CEng from the UK Engineering Council and Eur Ing from the European Federation of National Engineering Associations. She is a senior lecturer at Brunel University, at the Department of Information Systems and Computing, and a director of the REBUS (REengineering BUSiness Processes) research centre. Dr. Hlupic has published over 100 papers in journals, books and conference proceedings, mainly in the area of knowledge management, business process change and simulation modelling. As an European Engineer and Chartered Engineer, she acts as a consultant for a variety of service and manufacturing companies, as well as having managed various research projects. [Editor]

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