Knowledge and Communities
Routledge, Nov 3, 2009 - Business & Economics - 272 pages
Knowledge and Communities is the first book dedicated to a major new knowledge management topic. "Communities of Practice" are cross-organizational groups of people sharing knowledge, solving common problems, and exchanging insights and frustrations. Knowledge and Communities, a collection of authoritative articles, describes the dynamics of these groups and explains how they enable organizational knowledge to be creating, shared, and applied.
The book teaches how organizations can empower both traditional and on-line communities and make them a cornerstone of a general knowledge management strategy. Readers will learn how communities can help unify an organization and its external stakeholders, such as customers and suppliers, and how they can critically support an e-commerce strategy. Knowledge and Communities will help readers understand a primary vehicle for building an organization's social capital and competitive advantage.
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activities Alliance members America Online argue beneﬁts boundaries building business units challenge collaboration Communet communities of practice community members community memory community’s company’s computer-mediated communication conﬂict context corporate create creativity CSSNs deﬁned deﬁnition develop difﬁcult discussion e-mail electronic communities employees environment ethic of care Etienne Wenger example experience external ﬁeld ﬁnd ﬁnding ﬁrm ﬁrst ﬂame ﬂows focus focused formal groupware Grundner’s Icon Icon Medialab individual infrastructure insights interaction Internet issues Kiesler knowledge management learning leverage listserv messages networks noncanonical ofﬁce one’s online community organization organization’s organizational organizational learning Orr’s participants performance potential Press problems R8cD reﬂect relationships reps response role share knowledge signiﬁcant social capital speciﬁc Sproull strategic community structure tacit knowledge task telework thinking tion understanding users virtual communities Wellman Wenger workers workplace Xerox