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Academy of Management activities analysis become behavior bureaucracy business-system capabilities capital clients cognitive communication competitive complex concept consulting context core corporate create culture customers databases Division electronic electronic organizer embedded employees environment environmental EPRI EPRI’s EPRINET example expert system expertise experts firm’s firms function ganizational hypertext organization imitation individuals industry information systems information technology interaction internal Kao’s Kidder Kidder Peabody KIFs know-how knowl knowledge base knowledge management layer ment Nick Leeson operations organization’s organizational culture organizational knowledge structures organizational learning organizational memory ournal past problem programs project team relationships response retrieval processes risk management role routines RSCD shared Sharp Shorko Skandia skills social staff Starbuck Strategic Management strategy tacit knowing tacit knowledge task force theory tion tional tive top management trading transaction transfer understanding Urgent Project utilities Weick