Knowledge Management: Systems and Processes

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M.E. Sharpe - Business & Economics
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This book serves as a complete introduction to the subject of Knowledge Management (KM), and incorporates technical as well as social aspects, concepts as well as practical examples, and traditional KM approaches as well as emerging topics. Knowledge Management: Systems and Processes enhances the conventional exposition of KM with an in-depth discussion of the technologies used to facilitate the management of knowledge in large and small organizations. This includes a complete description of the theory and applications of the various techniques and technologies currently in use to manage organizational knowledge. The discussion of technology is at a level appropriate for the typical business administration graduate student or corporate manager. Special features: * Includes case studies of actual implementations of KM systems, including details such as system architecture * Contains numerous vignettes describing practical applications of KM initiatives at leading firms and governmental organizations * Provides a balanced view of knowledge management, while incorporating benefits and controversial issues, and both technology and social aspects * Extremely current, making extensive use of latest developments in, and examples from, the field of KM * Written by two proficient and recognized researchers in the field of KM.
 

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Don't buy the e-version you see here!!!!!
You will have to download Adobe Digital Editions to even open it. This is NOT a PDF. You can't highlight, take notes or select text. Defeats the entire
purpose of buying a digital textbook.
Yes, the hardcopy is more expensive but you will thank yourself for spending the extra money. This is a waste and deceptive.
 

Contents

1 Introducing Knowledge Management
3
PART I PRINCIPLES OF KNOWLEDGE MANAGEMENT
15
2 The Nature of Knowledge
17
Infrastructure Mechanisms and Technologies
39
Processes and Systems
56
5 Organizational Impacts of Knowledge Management
71
PART II KNOWLEDGE MANAGEMENT TECHNOLOGIES AND SYSTEMS
89
Systems that Utilize Knowledge
91
Systems that Create Knowledge
193
PART III MANAGEMENT AND THE FUTURE OF KNOWLEDGE MANAGEMENT
235
10 Emergent Knowledge Management Practices
237
11 Factors Influencing Knowledge Management
258
12 Leadership and Assessment of Knowledge Management
279
13 The Future of Knowledge Management
303
Glossary
316
About the Authors
337

Systems that Preserve and Formalize Knowledge
124
Systems that Organize and Distribute Knowledge
151

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