Knowledge Management: Current Issues and Challenges

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Elayne Coakes
Idea Group Inc (IGI), Jan 1, 2003 - Business & Economics - 303 pages
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The fundamental managerial challenges at the start of the 21st Century center on how organizations create, share and exploit knowledge. Only managers and consultants with a deep understanding of Knowledge Management issues will be able to address the challenges of innovation and change that the knowledge era is bringing. Knowledge Management: Current Issues and Challenges strives to bring the most recent research and findings on this vital topic to the forefront in order to address the existing and upcoming challenges surrounding Knowledge Management.
 

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Contents

Ontology Frames for IT Courseware Representation
1
Conceptual Confusions in Knowledge Management and Knowledge Management Systems Clarifications for Better KMS Development
12
A Framework to Study Knowledge Transfer During Information Systems Development ISD Process
25
Knowledge Management Systems Acceptance
39
What Difference Does it Make Measuring Returns of Knowledge Management
52
Technology and Knowledge Management Is Technology Just an Enabler or Does it also Add Value?
66
Knowledge Management The Missing Element in Business Continuity Planning
79
Rewards Do They Encourage Tacit Knowledge Sharing in Management Consulting Firms? Case Studies Approach
92
Developing Business Aligned Knowledge Management Strategy
156
Some Implementation Challenges of Knowledge Management Systems A CRM Case Study
173
Strategic Knowledge Sharing for Improved Public Service Delivery Managing an Innovative Culture for Effective Partnerships
187
The Process of Converting Consultants Tacit Knowledge to Organisational Explicit Knowledge Case Studies in Management Consulting Firms
212
Communicated Knowledge in Electronically Enabled Business Interactions
226
The Readiness of IDSC to Adopt Knowledge Management
239
Knowledge Reuse in an Application Service Provider
263
The Use of Action Research in the Improvement of Communication in a Community of Practice The MOISIG Case
274

An Exploratory Analysis of Information and Knowledge Management Enablers in Business Contexts
104
The Value of Trust in Knowledge Sharing
116
A Survey of Internet Support for Knowledge ManagementOrganizational Memory Systems
132
On the Design of Knowledge Management System for RD Organization Integration of Process Management and Contents Management
147
About the Authors
291
Index
301
Copyright

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