La revolución del servicio: lo único que cuenta es un cliente satisfecho

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3R Editores, 2004 - Business & Economics - 235 pages
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About the author (2004)

Karl Albrecht is a world-renowned thinker, speaker, and author on organizational and individual effectiveness. He is chairman of Karl Albrecht International and has provided consulting services and seminars in Europe, Asia, South America, the Middle East, and Australia, as well as throughout the U.S. His many books include: Service America! (coauthored with Ron Zemke), The Only Thing That Matters, and The Northbound Train. He lives in San Diego, California.

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