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The Changing Nature of Leadership and Management
Traditional Management Roles
Traditional Management Styles
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achieve activities approach areas Baldrige Award behavior brainstorming career cause-and-effect diagram change agents change sponsors check sheet communication style company's conflict create criteria culture customers decisions diversity management diversity training e-mail effective efforts evaluate example Exhibit expectations feedback focus Force field analysis goals guestroom guests high-performance Hispanic hospitality industry hospitality managers housekeeping ideas identify implement important individual interview issues leadership levels listening manager's measurements meeting ment mission statement nonverbal communication organization organization's organizational percent performance person position problems products and services programs quality improvement quality service questions responsibility restaurant Ritz-Carlton Hotel Company roles room service skills someone speaker specific staff members steps strategies success targets team leader team members team's tion traditional management U.S. Census Bureau understand vision workers workplace