Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.
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Why Worry About Customer
Are They Patients or Are They Customers?
Making the Customer
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