Lean Six Sigma For Dummies

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John Wiley & Sons, Nov 18, 2010 - Technology & Engineering - 384 pages
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With the growing business industry there is a large demand for greater speed and quality, for projects of all natures in both small and large businesses. Lean Six Sigma is the result of the combination of the two best-known improvement methods: Six Sigma (making work better, of higher quality) and Lean (making work faster, more efficient).

Lean Six Sigma For Dummies outlines they key concepts in plain English, and shows you how to use the right tools, in the right place, and in the right way, not just in improvement and design projects, but also in your day-to-day activities. It shows you how to ensure the key principles and concepts of Lean Six Sigma become a natural part of how you do things so you can get the best out of your business and accomplish your goals better, faster and cheaper.

About the author

John Morgan has been a Director of Catalyst Consulting, Europe's leading provider of lean Six Sigma solutions for 10 years.

Martin Brenig-Jones is also a Director at Catalyst Consulting. He is an expert in Quality and Change Management and has worked in the field for 16 years.
 

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Contents

Table ofContents Introduction
Identifying Your Customers
Understanding Your Customers Needs
Determining the Chainof Events
Assessing Performance
Presenting Your Data
AnalysingWhats Affecting Performance
Improving the Processes
Discovering the Opportunity for Prevention
Identifying and Tackling Bottlenecks
Understanding the People Issues
Jumping to Solutions
Ten Places to Go for Help
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About the author (2010)

John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

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