Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare

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McGraw Hill Professional, Feb 22, 2011 - Medical - 368 pages
DELIVER FASTER, BETTER, AND CHEAPER HEALTHCARE IN AS FEW AS FIVE DAYS

4 STAR DOODY'S REVIEW!
"The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--Doody's Review Service

Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma.

Coverage Includes:

  • Achieving a faster, better hospital in five days--emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICU
  • Lean for accelerated patient flow
  • Reducing medical errors with Six Sigma
  • Creating a more profitable hospital in five days by reducing denied, rejected, and appealed claims
  • Six Sigma for hospitals
  • Excel power tools for Lean Six Sigma
  • Identifying improvement projects through data mining and analysis
  • Sustaining improvement using control charts
  • Laser-focused process innovation
  • Statistical tools for Lean Six Sigma
  • Implementing Lean Six Sigma
 

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Contents

Chapter 1 Simple Steps to a Faster Hospital
1
Chapter 2 Lean for Accelerated Patient Flow
19
Chapter 3 Simple Steps to a Better Hospital
53
Chapter 4 Reducing Defects with Six Sigma
81
Chapter 5 Simple Steps to a Cheaper More Profitable Hospital
117
Chapter 6 Six Sigma for Hospitals
135
Chapter 7 Excel Power Tools for Lean Six Sigma
155
Chapter 8 Is There an Improvement Project in My Data?
189
Chapter 9 Sustaining Improvement
205
Chapter 10 LaserFocused Process Innovation
221
Chapter 11 Statistical Tools for Lean Six Sigma
235
Chapter 12 Implementing Lean Six Sigma in Hospitals
269
Bibliography
333
Index
337
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About the author (2011)

Jay Arthur, The KnowWare Man, works with companies that want to fire up their profits using Lean Six Sigma. He is the author of Lean Six Sigma Demystified and the QI Macros SPC software for Excel. The QI Macros is used by over 3,000 hospitals to meet the accreditation needs of the Joint Commission. Jay has worked with Tenet Healthcare, Kindred Healthcare, Centura Healthcare, and Christus Healthcare on projects to improve patient flow and to reduce clinical and operational errors. Besides consulting with healthcare companies, Jay has been researching what works and what doesn't work in healthcare for over a decade. He will backup his writing with examples and case studies from all aspects of healthcare.

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