Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby

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Penguin Books, 1990 - Business & Economics - 208 pages
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An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting

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Let's talk quality: 96 questions you always wanted to ask Phil Crosby

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Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book ... Read full review

Contents

The Quality Revolution at Home and Abroad
11
Toward a Mature Philosophy
43
Toward a Workable Quality
99
Copyright

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