Linking Learning and Performance

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Routledge, 2002 - Business & Economics - 276 pages
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While return-on-investment measurement programs have gained wide acceptance and popularity over the last few years, two key components to successful program evaluation are often neglected: learning and performance evaluation.

This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick reference featuring the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settings sales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.

provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results

A new addition to the highly successful Improving Human Performance Series
 

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Contents

Chapter 1 Why It Is So Important to Measure Learning and Performance
1
Chapter 2 How to Develop Objectives and Plan for the Evaluation
8
Chapter 3 How to Design Learning Measures
30
Chapter 4 How to Test Learning Measures for Reliability and Validity
59
Chapter 5 How to Analyze Learning Data
77
Chapter 6 How to Ensure Learning Transfers to Job Performance
104
Chapter 7 How to Design Job Performance Measures
122
Chapter 8 How to Analyze Job Performance Data
166
Chapter 9 How to Link Results to Conclusions and Recommendations
195
Chapter 10 How to Effectively Present Evaluation Results
219
Chapter 11 Now What? How to Maximize Evaluation Results
240
Appendix A Example Action Plans
249
Appendix B Example Followup Questionnaires
256
Appendix C Focus Group Tools
271
Index
274
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About the author (2002)

With more than seventeen years of experience working in behavioral analysis, systems engineering, and the communications field, Toni Hodges managed measurement and evaluations for the Verizon Workforce Development Group and established corporate standards and policies for HRD program evaluations. She conducts workshops on the latest evaluation techniques and ROI measurement programs worldwide. She is President of the ROI Network and received the 2000 Practitioner of the Year Award from that group. Toni has authored many articles and edited a casebook on ROI Analysis called Measuring Learning and Performance (ASTD In Action Series, 1999.)

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