Linking Learning and Performance
While return-on-investment measurement programs have gained wide acceptance and popularity over the last few years, two key components to successful program evaluation are often neglected: learning and performance evaluation.
This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick reference featuring the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settings sales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.
provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results
A new addition to the highly successful Improving Human Performance Series
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Chapter 1 Why It Is So Important to Measure Learning and Performance
Chapter 2 How to Develop Objectives and Plan for the Evaluation
Chapter 3 How to Design Learning Measures
Chapter 4 How to Test Learning Measures for Reliability and Validity
Chapter 5 How to Analyze Learning Data
Chapter 6 How to Ensure Learning Transfers to Job Performance
Chapter 7 How to Design Job Performance Measures
Chapter 8 How to Analyze Job Performance Data
Chapter 9 How to Link Results to Conclusions and Recommendations
Chapter 10 How to Effectively Present Evaluation Results
Chapter 11 Now What? How to Maximize Evaluation Results
Appendix A Example Action Plans
Appendix B Example Followup Questionnaires
Appendix C Focus Group Tools
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action plan Alexandria American Society asked assessment Behavioral checklists Bell Atlantic business objectives chapter client completed conclusions Concurrent validation conducted Construct validation content validation control group course data collection determine effective employees evaluation design example expected extent Figure focus group follow-up questionnaire forklift gram Identify impact improved individual inter-rater reliability knowledge Leadership Development Program Leadership Program Learning and Performance learning data learning measures learning objectives listed mean scores Measuring Learning method N Y NS N Y NS N Y NS objective map organization percent performance evaluation performance objectives Phillips posttest scores pretest and posttest problem program design program evaluation program objectives program task force Question YES ratings recommendations reliability Sales/Customer Service Training sample Service Training Program SMEs Society for Training specific standard deviation steps strategy studies in progress supervisors Technical Training Program test items test scores tion Training and Development warehouse Week