Lip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World

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Oakhill Press, 2001 - Business & Economics - 258 pages
Customer service woes that'll make you laugh out loud - and cringe in fear. Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up side - the book features companies which are the best at meeting customers' needs and giving hassle-free help (rather than a lot of lip).This often hilarious guide offers 50 true customer service stories which range from the stellar to the appalling. Hal Becker, a specialist in sales and customer service, has experienced the good, the bad, and the ugly in customer service and uses his experiences to illustrate the universal do's and don'ts of customer service.

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