Lip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World
Customer service woes that'll make you laugh out loud - and cringe in fear. Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how ba
What people are saying - Write a review
We haven't found any reviews in the usual places.
Getting Here and There
17 other sections not shown
Other editions - View all
answer asked attitude bank basics best companies bill budget CALLAWAY GOLF caller ID clerk Cold Water Hot CompUSA credit card dealers dealership Disney World Egg McMuffin employees everything front desk give golf clubs guest happened hire Jon Lovitz Ken Blanchard L.L. Bean Lexus Little Debbie look Lost Baggage Airlines luggage manager McKee McKee Foods minutes never nice Nordstrom Okay Overmedicate owner park person philosophy regarding customer phone call Primadonna Printo's problem programs rebars regarding customer service restaurant retailer Rich Tennant Ritz-Carlton Rockport salesperson seminar situation someone sorry Southwest Southwest Airlines spend story stuff talk tell teller there's thing thought told treat truck voice mail wait Wal-Mart walked Walt Disney World Water Hot Tubs