Listening Skills Training
Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPointT slides.
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DESIGNING INTERACTIVE TRAINING
FACILITATING LISTENING SKILLS TRAINING
EVALUATING AND IMPROVING LISTENING
INDIVIDUAL AND SMALLGROUP SESSIONS
ASSESSMENTS AND TRAINING INSTRUMENTS
Appendix USING THE COMPACT DISC
About the Author
30 minutes a.m. Content Module access slides accompanying CD activities adult learning Assessment 11-2 bad listening behaviors Break 15 minutes chapter 12 chapter 9 slides client Close 5 minutes Content Module 10-1 Content Module 10-5 Copies debriefing INSTRUCTIONS DISCUSSION QUESTIONS distractions Effective Listening Behavior effective listening training end of chapter exercise Experience 12-1 Facilitate Structured Experience Facilitator Competencies facilitator's flipcharts focus group Giving and Receiving Handout helps participants hour identify important key points learners learning environment Listening Buddies Listening Defined Listening Process Listening Self-Assessment listening skills training Microsoft PowerPoint minutes for debriefing minutes Materials needs assessment nonverbal communication open the file organization Participant Introductions person provides feedback Reinforce learning points response role Sample Agenda 8:00 session are included share situation small-group speaker speaker's message specific Step-by-step steps Structured Experience 12-12 ticipants Tips topic trainer training design Training Instrument 11-1 training session Types of Listening understanding What's workbook workshop