Listening Skills Training

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American Society for Training and Development, 2008 - Business & Economics - 187 pages
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Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPointT slides. 
 

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Contents

How to Use This Book
6
DESIGNING INTERACTIVE TRAINING
19
FACILITATING LISTENING SKILLS TRAINING
27
EVALUATING AND IMPROVING LISTENING
37
INDIVIDUAL AND SMALLGROUP SESSIONS
43
HALFDAY SESSION
51
FULLDAY SESSION
61
MULTIDAY SESSION
71
CONTENT MODULES
97
ASSESSMENTS AND TRAINING INSTRUMENTS
119
STRUCTURED EXPERIENCES
145
Appendix USING THE COMPACT DISC
177
About the Author
183
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