Listening With Empathy: Creating Genuine Connections With Customers and Colleagues
With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twentytwo books with sales totaling more than half a million copies.
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BOOST YOUR EMPATHY CHARGE
MAINTAIN YOUR INNER Focus
CHAPTER 5 DONT SLIP INTO JUDGMENT
LEAD WITH SPONTANEITY
RECALL POSITIYE MOMENTS
FINAL ORDSZ SPREADING BRIGHTNESS AT
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accept actually air flowing attitudes audio guidance awareness bubble awareness to include basic begin body breath anchor breathing experience breathing space broadcast business encounter chapter chest and belly cognitive cognitive science cognitive-shifting customer experience customer or client emotional mood employees enjoyable expand your awareness feel the air fixated focus of attention focus phrases focused genuine George give myself permission habits happens heart contact help satisfy hold in mind homeostasis judgment judo let go Listening with Empathy long-term memory memories mental method moment of encounter move nose open your heart pause permission to feel person I'm meeting person you're meeting person's needs pleasure principle positive intent preparation present moment present-moment primary psychological relate relax remember sense sensory serve Service Hint sharing space shift situation spontaneous stay aware step success sure talking there's thoughts truly trust tune words worries