Listening With Empathy: Creating Genuine Connections With Customers and Colleagues

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Hampton Roads Publishing, Jan 30, 2007 - Business & Economics - 240 pages
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With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twentytwo books with sales totaling more than half a million copies.
 

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Contents

INTRODUCTIONZ EMOTIONAL ENGAGEMENT IN THE WORKPLACE
SHIFT FROM HEAD TO HEART
BOOST YOUR EMPATHY CHARGE
MAINTAIN YOUR INNER Focus
CHAPTER 5 DONT SLIP INTO JUDGMENT
LEAD WITH SPONTANEITY
RECALL POSITIYE MOMENTS
FINAL ORDSZ SPREADING BRIGHTNESS AT
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About the author (2007)

John Selby is a psychologist, cognitive-science researcher, entrepreneur, and international speaker with thirty years experience developing these core mind-management techniques. He conducted groundbreaking cognitive research at the National Institutes of Health and the Bureau of Research in Neurology and Psychiatry and the New Jersey Neuro-Psychiatric Institute. Founder and former CEO of The BrightMind Network and currently head of Consciousness Management Systems, John is a specialist in creating online experiential-instruction formats that deliver effective and affordable training to organizations throughout the world. 

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