Listening in Everyday Life: A Personal and Professional Approach

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Michael Purdy, Deborah Borisoff
University Press of America, 1996 - Language Arts & Disciplines - 346 pages
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This book addresses the role listening plays in our personal and professional lives, and provides steps we can take to strengthen our own listening skills. Each chapter was written specifically for this book with the intention of introducing the reader to the major theories that affect the processes of listening, and to the impact of listening behavior on our own ability to be effective communicators. Contents: Forward, Ralph Nichols; Preface, Deborah Borisoff and Michael Purdy; Introduction: Why Listening? Deborah Borisoff and Michael Purdy; PART I: Processes and Contexts of Listening; What is Listening?, Michael Purdy; Intrapersonal and Interpersonal Listening: Self Listening and Conscious Action, Michael Purdy; Gender and Listening: Values Revalued, Deborah Borisoff and Dan Hahn; Intercultural Listening, Dean Thomlison; Managing Interpersonal and Team Conflict: Listening Strategies, Patrice Johnson, and Kittie Watson; The New Digital Presence: Listening, Access, and Computer-Mediated Life, Rob Anderson; Listening as an Indiscreet Public Act or Eavesdropping Can Be Fun, Gary Gumpert and Susan J. Drucker; PART II: Listening in the Professions; Listening in the Educational Environment, Carolyn Coakley and Andrew Wolvin; Listening Training: The Key to Success in Today's Organizations, Lyman K. Steil; Listening in the Service Industries: It Makes Good Cents, Judi Brownell; Listening and the Helping Professions, William Arnold; The Lawyer-Client Encounter: Listening for Facts and Relationship, David A. Victor and Cindy Rhodes Victor; Listening: A Crucial Competency for Effective Health Care Delivery, Gary Krepd, Ellen Bonaguro, and Jim Query; Listening in Journalism: All the News We've Heard About That's Fit to Print, Rob Anderson and Mike Killenberg; PART III: Conclusion; Steps to Strengthen Listening Ability, Deborah Borisoff and Michael Purdy; About the Contributors.
 

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Contents

WHAT IS LISTENING?
1
INTRAPERSONAL INTERPERSONAL LISTENING SelfListening and Conscious Action
21
LISTENING AND GENDER Values Revalued
55
INTERCULTURAL LISTENING
79
MANAGING INTERPERSONAL AND TEAM CONFLICT Listening Strategies
121
THE NEW DIGITAL PRESENCE Listening Access and ComputerMediated Life
139
LISTENING AS AN INDISCREET PUBLIC ACT Or Eavesdropping Can Be Fun
163
LISTENING IN THE EDUCATIONAL ENVIRONMENT
179
LISTENING IN THE SERVICE INDUSTRIES It Makes Good Cents
239
LISTENING AND THE HELPING PROFESSIONS
267
THE LAWYERCLIENT ENCOUNTER Listening for Facts and Relationship
285
LISTENING A Crucial Competency for Effective Health Care Delivery
295
LISTENING IN JOURNALISM All the News Weve Heard About Thats Fit to Print
311
CONCLUSION Strengthening Your Listening Skills
333
About the Contributors
341
Copyright

LISTENING TRAINING The Key to Success in Todays Organizations
213

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About the author (1996)

Michael Purdy is Professor and Coordinator of the Communications Program at Governors State University in University Park, Illinois. Deborah Borisoff is Associate Professor of Speech Communication at New York University.

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