Lodging management program
Educational Institute of the American Hotel & Motel Association, 1999 - Business & Economics - 362 pages
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Mapta 2Guest SeMice
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areas bar code billing bleach career carpet carpet pile cash central reservation charges check-out chemical cleaners cleaning credit card cycle daily detergent dryer employees equipment executive housekeeper Exhibit fabric food and beverage food service forecast front desk agent front office manager front office staff guest account guest folio guest history guest service guestroom hospitality housekeeping department inspection inventory jou/i laundry linens maintenance ment night audit no-show number of rooms occupancy operations pads polyester procedures record registration remove require reservation restaurant RevPAR room attendants room number room rate room status rooms available rooms revenue safe deposit box schedule separate sheet shampoo sheet of paper soiled linens standards stayover STUDYING SECTION SWOT analysis telephone tion transactions types typically vacuum wash washers write all answers yippdy