Lunch and Learn: Creative and Easy-to-Use Activities for Teams and Work Groups

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John Wiley & Sons, Oct 24, 2005 - Business & Economics - 240 pages
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Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All the book’s activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
 

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Contents

Part II Customer Service
45
Part III Performance
87
Part IV Problem Solving
129
Part V Teams
177
About the Author
229
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About the author (2005)

Carolyn Nilson is a recognized expert in the field of training. Her professional background includes roles in executive, management, consulting, and organizational development. A prolific writer, Nilson is the author of more than 30 books on the topic of training.

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