Lunch and Learn: Creative and Easy-to-Use Activities for Teams and Work Groups
Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All the book’s activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
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Part II Customer Service
Part III Performance
Part IV Problem Solving
Part V Teams
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15 minutes Describe Action Planning Handout AGENDA Step Ask participants Ask the group Begin the session close the session communication company’s conflict management Copyright creative current and desired customer expectations customer satisfaction customer service customer training define definition desired practices Discussion Starter Handout distribute copies e-communication E-Loan emotional emotional intelligence employees ethical behavior feedback flip chart focus goals Handout 15 minutes Handout and ask Howard Dean ideas identify Imprint of Wiley individual introducing the topic John Wiley kinds Lead a discussion Learn session listening Lunch and Learn mini-case study minutes Describe current minutes Provide examples Nissan Motors numbers participant and explain participants enter permission of Pfeiffer priorities problems recognition and rewards Reproduced by permission self-directed learning Self-Examination session by introducing show of hands skills Step Time Discuss Suggest team members Tell participants valuing differences Wiley & Sons workplace 15 minutes WRAPUP www.pfeiffer.com HANDOUT