Making it Right: Why Your Car Payments are Lasting Longer Than Your Factory Paint Job : Basic Guide

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Zestar Corporation, 2009 - Automobile industry and trade - 154 pages
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Contents

Discovering the Defects
1
3 Main Players
7
Paint Cookbook
10
1990s Breakthrough
17
Body Shop Certification
20
Paint Defects Overview
23
Automakers TSBs
28
Paint Delamination Past Issues
31
2
157
Body Shops vs Automakers Finishes
162
Initial Quality
167
Long Term Quality
169
Helping Automakers
176
Helping Auto Dealers
191
Helping Consumers
196
Making It Right
207

4 New Business Models
33
Basis for Trust
58
Defining Factory Paint Defects
92
8 Million Factory Defects
101
Paint Durability Defects
126
Paint Delamination Present Issues
138
External Pressures
155
Works Cited
210
Appendix A Paint Durability
273
Defect Patterns
276
Appendix B Paint Failure Complaints
293
Index
305
Copyright

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