MCDST Exams: Exams 70-271 and 70-272

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Cengage Learning, Oct 1, 2004 - Computers - 418 pages
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Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the "quick-and-dry" facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.
 

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Contents

Other Related IT Certifrcations
8
The Operating System Exam
14
Conclusion
22
Introduction to ComputerBased Testing
28
After the Test
34
EXAM 70271 THE OPERATING SYSTEM EXAM
37
Upgrading from a Previous Version of Windows
59
Windows XP Product Licensing
65
Monitoring and Analyzing System Performance
209
Conclusion
224
Troubleshooting Name Resolution Issues
244
Configuring and Troubleshooting Remote
252
Configuring and Troubleshooting Microsoft
265
Conclusion
278
Confrguring Application Compatibility Settings
292
Conclusion
303

Managing and Troubleshooting
71
Managing and Troubleshooting Offline Files
120
Conclusion
131
Configuring and Troubleshooting Storage Devices
142
Configuring and Troubleshooting Display Devices
150
Configuring and Troubleshooting Advanced
158
Configuring and Troubleshooting IO Devices
164
Conclusion
170
the Desktop and User Environments
171
Configuring Support for Multiple Languages
178
Troubleshooting Security Settings and Local
185
Configuring and Troubleshooting Local User
193
Troubleshooting System Startup and User
199
Configuring and Troubleshooting
305
Maintaining Office 2003
311
Customizing Office 2003 Applications
320
Supporting Office 2003 Language Features
328
Practice Questions
335
Conclusion
342
Supporting Microsoft Office Outlook 2003
355
Practice Questions
369
Conclusion
377
Customizing Internet Explorer
385
Troubleshooting Internet Explorer
392
Conclusion
405
Copyright

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