Make the Connection: Improve Your Communication at Work and at Home

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Rutgers University Press, 2006 - Business & Economics - 231 pages

In this collection of compelling and practical essays, Emmy Award-winning broadcaster, newspaper columnist, and motivational speaker Steve Adubato shares concrete tips and tools that will help you connect more effectively at work, at home, under pressure, in leadership roles, and in high-tech environments. From avoiding unnecessary arguments with your spouse to coaching a valuable, yet difficult employee, Adubato's essays delve into the key factors that motivate people to act and respond the way that they do.

You will find answers to some of the most common questions about public speaking as well as advice on overcoming its anxieties. Whether the forum is a PTA meeting or a large professional function, essays explore topics such as:

  • Why even practiced speakers sometimes experience stage fright
  • How to keep your audience awake and interested in what you are saying

You will learn essential skills for interacting in the workplace, including:

  • How to negotiate a good deal and still be honest and straight
  • How to keep team projects from falling apart
  • How to conduct yourself in confrontational situations, such as receiving a public insult

Drawing on examples set by public figures, including Bill Clinton, Rudy Giuliani, Mario Cuomo, Martha Stewart, Jack Welch, Joe Torre, and many others, Adubato addresses the unique communication challenges that those in leadership positions face. Essays examine:

- What ordinary people can learn from leaders in high-profile positions

- Why so many leaders have difficulty taking responsibility and apologizing for their actions

As technology continues to provide opportunities for quicker and more visual communication, Adubato also lets you know when hi-tech bells and whistles get in the way of making a more personal and human connection. For instance,

- Why do we hide behind e-mail messages when we have something very difficult to say?

- How does communication deteriorate when cell phones and e-mail are competing for our attention?

Finally, Adubato reminds us that communicating at home is no less important or any less difficult than communicating in public or at work. From contemporary challenges to age-old questions, essays explore:

- How you can more effectively talk with your kids about war and terrorism

- What forms of persuasion are more effective than nagging

Filled with timely examples and practical suggestions, Make the Connection is a must-read for everyone looking to improve their professional and personal relationships.

 

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Make the connection: improve your communication at work and at home

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Columnist, TV anchor, and motivational speaker Adubato (Speak from the Heart: Be Yourself and Get Results ) offers tips and strategies for maximizing communication at home and at work. Topics include ... Read full review

Contents

Introduction
1
Communication 101
7
Message Sent Does Not Equal Message Received
9
Connecting Means Taking Risks
11
Body Language Speaks Volumes
12
Mushy Messages Dont Cut It
14
Lose the Jargon No One Understands
16
When Less Is More
17
Lets Make a Deal
117
Communication Is the Key to Great Teamwork
119
Workplace Debating 101
120
The Dangers of Multitasking
122
Those Constant Interruptions
124
Speak Slowly Clearly When Leaving a Message
125
Using Power Point? Better Have a Plan B
127
PowerPoint Is Great If
129

A Matter of Life and Death
19
The Q A
21
The Power of Questions
22
The Funnel Approach
24
George Bushthe FatherLearns New Tricks
26
Andrew Cuomo Is No Mario When Communicating
27
Communication Resolutions for a New Year
29
The Power of Passion and Connecting with Others
31
Nine Tools of the Compelling Communicator
33
Meet Sister Marianne McCann
35
Whats Your CQ? Were Talking Communication Quotient
37
But I Have More Slides 38
38
Planning a Conference? No Detail Is Too Small
40
Why Are We Here?
42
Q A + 143
43
What We Really Want from Our Leaders
45
Most Great Speakers Are Made Not Born
47
Mario Cuomo Speaks from the Heart
49
Rudy Is a Hit at the Yogi Classic
50
Presidential Presentation Matters a Lot
52
Deans Scream Ended His Dream
55
Why Kerry Didnt Connect
56
Leadership
59
You Like Me You Really Like Me
61
Attitude Is Just About Everything
63
Take the Leadership Test
64
Great Leaders Make Great Teachers
66
Hank Keirsey Steps Up
68
Great Leaders Arent Always in the Top Spot
69
When Delegating Dont Undo
71
Organizational Life
72
The Challenge of Change
73
With Feedback Accentuate the Positive
75
The Seven Deadly Sins of Leadership
77
Ginny Bauer Leads with Her Heart
78
Rudys Rules of Leadership
80
Great Facilitation Pays Big Dividends
82
Jack Welch Leads from the Gut
84
Bill Parcells a Leadership Guru? Not So Fast
86
Micromanaging Doesnt Avoid Mistakes
91
Downsizing Requires Quality Communication
93
Change Can Be Good
95
Swimming with the Fishes
97
A Problem of Culture
100
Not on the Same Page
102
Are You Nuts?
103
A Great Leader on Any Field
105
At Work
107
Job Hunters Need to Prepare
109
Invest Early in New Employees
111
Handling Employee Complaints
113
Dont Hold a Meeting If 115
115
Tips for Company Parties
131
Motivation
135
TickTock
137
A Pat on the Back Pays Big Dividends
139
You Need It When?
141
A Resistant Audience Presents a Big Opportunity
142
The Customer Is Always Right
145
The Customer Is Always Right
147
Customer Service Should Never Be Subpar
149
Guerrilla Marketing Makes Sense
150
Jack Mitchell Hugs His Customers
152
Communicating with Strength in Tough Situations
155
Confrontational and Contentious Are Not the Same Thing
157
Going Beyond Honesty to Empathy
159
The Chandelier Is Perfect for the Waldorf
161
Youre Such a Jerk and Other Insults
163
The Real No Spin Zone
164
The Feds Are Not on the Same Page with the Anthrax Scare
166
A Respectful No Helps Business Go
168
How to Deal with Workplace Bullies
170
Sweating It Out at Fox
171
Dont Play Word Games When Apologizing
173
Bushs Blind Spot
175
Lessons from the McGreevey Resignation Crisis
177
Martha Whips Up Real Thin Image Spin
180
Communication Crisis for the Catholic Church
182
Doctor Doctor Give Me the News
184
Whats Up Doc?
186
Relationships Kids and Communication
189
Communicating with Our Kids
191
Helping Our Kids Stand and Deliver
193
Communicating with Kids about a Scary World
194
Managing Anger Is Better Than Yelling
197
Are You a Sniping Spouse?
198
Woman Execs More Empathetic? Think Again
200
Even Casual Flirting Implies a Sexual Agenda
202
Gender Communication Is Not So Clear Cut
204
Crying Has No Place in Baseball or Business
206
Get Over Yourself Steve
207
Mailbag
211
Knowledge Is Important but Passion Is the Key
213
Reading from the Script
215
Cue Cards Motivation and Presidential Blunders
216
Communicating with the Media Takes Discipline
218
Management Tips for the Younger Boss
219
Readers Respond to Parcells Torre and Boss Steinbrenner
221
Playing at Work
223
People Skills and Listening Tips
224
The Bottom Line on Listening
226
Children Offer Insight on Managing Anger
228
Too Little Data to Judge the Leadership of Women
230
Copyright

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Page ix - This book could not have been written without the support and contributions of many people.

About the author (2006)

Steve Adubato, Ph.D., is a four-time Emmy Award-winning television anchor on Thirteen/WNET New York (PBS), who has also appeared as a media and communication expert on FOX News Channel, MSNBC and C-SPAN. He has a distinguished career as a newspaper columnist with the Star-Ledger, and is also an author, motivational speaker, university lecturer, and communication coach through his firm Stand & Deliver. He is the author of Speak from the Heart: Be Yourself and Get Results. He lives in Montclair, New Jersey.

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