Making Communication Work
Routledge, 2003 - Business & Economics - 95 pages
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
* Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
* Well-structured and easy to follow
* Fully revised and updated
What people are saying - Write a review
We haven't found any reviews in the usual places.
The communication process
Reflect and review
achieve action myself Act action required Take aggressive behaviour answer appropriate assertive behaviour audience no message barriers to communication body language choose communicate effectively Communication Channels communication cycle convey customers decide decode delivery downbeat driver dual carriageway efficient emails employees encoding example factors faxes GIGO give grapevine grid handshake hearing improve individuals information overload interpret intranet line manager listener look medium message wrong method method wrong audience mins minutes need to communicate need to know nervous tics non-verbal communication objective obtain feedback One-to-one communication Option organization person poor questions received and understood Self-assessment sender Session signals situation smell speaker spin doctor spoken staff standard Super Series suppliers team briefing team members Telephone tell Terry’s text messages tone of voice ultra vires understand verbal communication words words per minute workbook workplace wrong message wrong wrong method wrong