Making Microfinance Work: Managing for Improved Performance

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International Labour Organization, 2006 - Business & Economics - 416 pages
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Microfinance has long been recognized as having significant potential to create jobs and reduce poverty. But to meet the twin challenges of growth and sustainability, managers of microfinance institutions (MFIs) must not only understand essential management functions: they must also be armed with innovative ideas and strategies to succeed in today's increasingly competitive environment. This book provides a valuable overview of the key management principles necessary to optimize the services of MFIs.The book examines the markets and marketing of MFIs and captures the different ways that managers can communicate the value of their products and services. It offers strategies to prevent risk from occurring and, if it does occur, explains how to rectify the situation. Practical techniques for allocating costs and determining prices are also highlighted, as well as the importance of plans, budgets and reports.In a clear, easy to follow presentation, the book includes illustrations and case studies to assist managers in applying the concepts outlined in the text.

 

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Contents

Financial Services and the Poor
18
Institutional Options
27
Strategic Direction
50
Microfinance Market Research
63
Quantitative and Qualitative Research for Savings Products
77
Communicating Value
95
Managing Risks
143
Introduction
198
J 16 Organizational Structure
239
Towards Greater Efficiency and Productivity
274
Towards Greater Efficiency and Productivity
277
Performance Incentives
286
New Technologies
298
Managing Change
317
Bibliography
391
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About the author (2006)

Craig Churchill is a senior technical officer in the ILO's Social Finance Program. Cheryl Frankiewicz is a master trainer for the International Training Centre of the International Labor Office.

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