Making Quality Happen: A Step by Step Guide to Winning the Quality Revolution

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Chapman & Hall, Jul 1, 1996 - Business & Economics - 208 pages
Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

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Contents

Why Quality?
1
What is Quality?
23
How?
49
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