Making TQM Work: Quality Tools for Human Service Organizations

Front Cover
Springer Publishing Company, 1999 - Social Science - 129 pages
0 Reviews
This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Common terms and phrases

About the author (1999)

Born in Chicago, John Gunther began a career in journalism in 1922 as a reporter for the Chicago Daily News. A war correspondent during World War II, Gunther later devoted all his time to writing and is famous for his Inside books. Following his fourth visit to Russia in 1956, he presented important as well as trivial facts in Inside Russia Today (1958). "The greatest service Mr. Gunther has done is to bring Russia down to a level we can all understand and talk and argue about" (N.Y. Times). In 1958 he received the Geographic Society of Chicago Publication Award for his Inside books. Unfortunately, Inside U.S.A. (1951) is out of print. Gunther wrote several biographies and a deeply moving account of the death of his young son of a brain tumor, Death Be Not Proud (1949). His Procession (1965) is a group of sketches of international political figures drawn from his Inside books and from articles. Inside Australia (1972), completed and edited by William Forbis, was published posthumously.

Bibliographic information