Making TQM Work: Quality Tools for Human Service Organizations
This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in
What people are saying - Write a review
We haven't found any reviews in the usual places.
Acme Hospital activities activity-based cost accounting Agree Applicable Disagree Agree Not Disagree areas brainstorming Brixton Social Services cause and effect commitment consensus continuous quality improvement CQI cycle culture of quality customer needs customer satisfaction customer-needs mapping decision decision matrix Deming develop Disagree Strongly Agree Donna Edwards Deming effect diagram employees EXPERIENTIAL EXERCISE external customers flip chart flowchart focus group force field analysis goal Gunther & F Gunther and Hawkins Hawkins Eds human service organizations identify important internal and external involved Joseph Juran Juran LCMHC levels lost customer management in human Measurement tools ment Newsboro Employment Agency organization’s organizational culture Pareto analysis Pareto chart PDCA cycle Ph.D quality initiative quality tools scatter diagram service delivery Springer Publishing staff step strategies Strongly Agree Applicable tenets tion tool assists Total quality management TQM initiative TQM paradigm variables workers workplace York