Making Teams Work: EBook Edition
Successfully achieve business objectives through the use of teams. Why work in teams? Simply put, PERFORMANCE! Teams vastly outperform the combined output of individuals in traditional work settings. But high performance teams require planning, accountability, and commitment. This book gives you the tools you need to build a case for teaming in your organization, set performance goals, and continually measure team effectiveness. You’ll learn how to identify and foster the characteristics of successful teams, define responsibilities for team members, and overcome common obstacles to high performance. What’s more, you will put your newfound skills to the test using real-world business case scenarios provided throughout the book. And you’ll gauge the effectiveness of your own team with in-depth self-assessment exercises. The skills you will master here can be applied to any team situation—from a single work unit team to wider multi-unit teams spanning the organization. Readers will learn how to: • Identify the best type of team for your organization • Perform the essential “getting off to a good start” steps • Define key responsibilities for team members and team leader • Set the best goals against which to measure performance • Anticipate and address team transitions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
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1 The Business Case for Teams
2 When to Form Teams
3 Characteristics of Successful Teams
4 Getting off to a Good Start
5 What Team Leaders Do
6 What Team Members Do
7 Measuring Team Effectiveness
achieve ACTIONS TO TAKE Advanced Micro Devices answer assessment behaviors Call Educational Services can’t Celestica chapter coach consensus continued from previous cooperation cross-functional cross-functional team deadline decision doesn’t Donna Deeprose eDOX employees executive sponsor Exercise facilitator Gartner going ideas identify improve individual input issues Jeff Ward leadership management support measurable goals Megan Taylor organization organization’s organizational performance appraisals permanent work unit person portunities POSSIBLE CAUSES ACTIONS priorities problem solving PROBLEMS POSSIBLE CAUSES project teams purpose Recharge Your Team responsibilities role Scenario schedule score SEI Investments share skills someone stakeholders successful teams supervisor team charter team development team goals team leader team meetings team members team needs team processes team tasks team-based team’s teammates teamwork Terry Everett there’s things unit teams upper management virtual team What’s Y2K Vigilantes