Making information technology work
The main purpose of this book is to show how information technology (IT) can be effectively employed in Indian organizations. It outlines the factors which either inhibit or facilitate the use of IT in the Indian context. Dr Kanungo covers all types of organizations—private and public sector, governmental and non-governmental, product-oriented and the service industry. He explores the mechanisms adopted by Indian organizations for tapping and enhancing the potential of IT pointing to the successes and failures and lessons that can be learnt. The rich case material provided enables the reader to experience the organizational forces acting at various levels—from senior management to the shop floor—which impact on the adoption of IT.
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Foreword by N Vittal
one The Role of Information Technology in Organizations
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Abilene Paradox accounting Adhocracy agerial Ahmedabad applications areas automation banks become beneﬁts business processes communication competitive computerization conﬂict cost data base decisions deﬁned Delhi DGFT difﬁcult effectiveness efﬁciency employees ensure example ﬁeld ﬁnance ﬁnancial ﬁnd ﬁrms ﬁrst ﬁt ﬁve ﬂexibility ﬂow focus framework function GHCL growth hardware identiﬁed implementation important in-house increased Indian organizations Indian Railways individuals inﬂuence information architecture information systems information technology infrastructure integration investments IS/IT planning issues IT-enabled IT-related izations managerial mass customization ment Modi Xerox ofﬁce ofﬁcers operations organization’s organizations in India outsourcing personnel Peter Senge phase problems production proﬁle proﬁt public sector Rampur requirements resource response role sector organizations signiﬁcant solutions speciﬁc stage strategy structure technical tend tion top management train UNIX users value-added resellers vendors wagons zational