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The Power of Story
Transformational Change at Shell
An Organization Mobilizes
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AABC ability Acquisition Reform activity-based costing alignment Arthur Andersen began behavior capacity causal loop diagrams challenges check-in client satisfaction commitment communication consultants costs CPP's create culture customers debriefing process developed dialogue disciplines effective EFHD employees example experience facilitators feel focus focused Ford Ford Motor Company function healthcare HOT team Houston practice Human Dynamics identify implementing improve individual involved IONS issues Kellogg Brown launch leaders learning efforts learning initiative learning organization learning team M.W. Kellogg Company meeting ment mental models needed noetic operating organizational learning tools participants performance perspective Peter Senge Philips plant managers president problems redesign reengineering root causes sessions Shell simulation skills Specialists model staff stock and flow story strategies structure success systems archetypes systems thinking teacher team learning team members Team model throughout the company tion Total Productive Maintenance transformation understanding Visteon workshop