Making quality happen: how training can turn strategy into real improvement

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Jossey-Bass, 1993 - Business & Economics - 198 pages
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This new book outlines a proven quality strategy that can be integrated into the fabric of any organization. It details a six-phase training curriculum that helps ensure continuous learning and lasting improvement. Step-by-step, this book explains what is required at each phase of the quality training process, offering guidelines for winning employee support for programs, information on powerful management systems and methods of process control, and more.

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Putting Strategy Before Training I
Building a Leadership Foundation
Gaining Understanding and Commitment

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