Making quality happen: how training can turn strategy into real improvement
This new book outlines a proven quality strategy that can be integrated into the fabric of any organization. It details a six-phase training curriculum that helps ensure continuous learning and lasting improvement. Step-by-step, this book explains what is required at each phase of the quality training process, offering guidelines for winning employee support for programs, information on powerful management systems and methods of process control, and more.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Putting Strategy Before Training I
Building a Leadership Foundation
Gaining Understanding and Commitment
5 other sections not shown
achieve actions activities approach assessment Baldrige Award business process business process improvement causes of variation certiﬁcation commitment communicate competitive concepts conﬂict Conner Peripherals consultants continuous improvement control charts corporate costs criteria customer satisfaction decision deﬁned Deming Deming Prize develop discussion disk effective engineering example executives Federal Express feedback ﬁnd ﬁndings ﬁrst ﬁve identify implementation important improvement efforts improvement goals improvement process improvement strategy improvement team management’s meeting ment nonconformities objectives organizational participants people’s phase of training Philip Crosby present problem solving product and service provement quality circles quality improvement quality management system quality philosophy quality position quality tools quality vision requirements responsibility signiﬁcant skills special causes speciﬁc statistical process control steering council step suppliers Taguchi methods team members techniques thinking throughout the organization tion top managers total quality total quality management understand