This book introduces the essentials of management as they apply within the contemporary work environment. Particular attention is paid to cultural diversity, the global economy, ethical behavior and social responsibility, and the use of technology.
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_gPART_I gMANAGEMENT TODAY _ 7
Organizations in the New Workplace
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achieve action activities behavior beneﬁts Career Readiness Workbook challenges chapter commitment communication competitive advantage conﬂict content theories continuous corporate create customer relationship management customers decision deﬁned difﬁcult diversity economy efﬁciency electronic employees environment ethical example Fast Company ﬁnancial ﬁnd ﬁrm ﬁrm’s ﬁrst ﬁve ﬂexible global goals Hawthorne studies Herman Miller high-performance human resource identiﬁed important improve individual inﬂuence information technology Internet involves job enrichment leader leadership learning levels managerial ment needs Nucor offer ofﬁce on-line one’s operations opportunities organization’s organizational culture organizations percent performance planning portfolio potential problems proﬁts relationships Robert Reich share skills social responsibility speciﬁc strategic management strategy structure success task teamwork tion today’s top management total quality management Wal-Mart work-life balance workers workforce workplace