Management and Information Systems in Human Services: Implications for the Distribution of Authority and Decision Making
Aimed at human services managers and students of administration, this highly challenging book demonstrates how computer use and information systems can alter the bases of power and decision-making authority as they currently exist in an organization. Author Richard Caputo explores the changes in the availability, nature, and use of information that have had important implications not only for administrators but for direct service professionals as well. Management and Information Systems in Human Services examines the kinds of organizational problems likely to result from the implementation of automated information systems and identifies effective solutions. It will further challenge your thinking by elaborating the operational premises that the distribution of the “decision load” reflects the organizational structure of an agency and that the introduction of an information system in any organization challenges the legitimacy upon which that structure rests. This important textbook is an ideal core or supplementary text for students in the human services, including education, social welfare, public administration, and public policy programs.
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4J id 4J rH accountability Administrative Science Quarterly Alvin Toffler analysis aspects authority structure automated behavior bureaucracy Chicago clients concept conflicting Daniel Bell data processing deci decision load decision-making distribution of authority Evaluation example expertise formal authority Free Press functional Future Shock goals Gruber H 4J H id H rH Hasenfeld Herbert Simon human service agencies human service organizations Ibid id 4J id H id id id rH impact industrial influence information technology knowledge legitimacy legitimate levels Management Information Systems managerial Max Weber ment MIS department nization operations orga organizational structure organizational theory Philosophy of Technology planning political position practitioners problems professional rational relationship Research rH 4J rH id rH rH role Schoech Sen'ices Simon Social Service society Sociology sources staff struc Talcott Parsons technical technology and bureaucracy Temple University tion tional top management units values Weber world view York