Management auditing as a regulatory tool: the New York State experience
This important new book explains how to use management auditing to determine the efficiency of public utility management systems. The first book to concentrate on such areas as evaluation criteria and audits of operations and personnel, Management Auditing as a Regulatory Tool identifies problems in the auditing process and recommends strategies for improving it. It is an essential guideline for public utility management, auditors, and consulting organizations. The book focuses on nine management audits of major New York state organizations.
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Public Utility Regulation and Management Auditing
List of Tables
Evaluation Criteria to be Considered in a Management Audit
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accepted management practices AICPA Arthur Young assessment audit function audit staff auditors basic elements Brooklyn Union Gas Central Hudson conducted consultants Corporation cost customer and support customer service data analysis techniques descriptive statistics discussed Edison Electric Institute efficiency and effectiveness Electric Utility employees evaluation criteria executive management function fuel management functional areas Gas and Electric goals improve information system internal communication Karen Burstein LILCO maintenance major Management and Operations management and planning measurement methods National Fuel Gas Niagara Mohawk Power nine audits objectives operations and fuel operations research Operations Study organization organizational effectiveness overall performance planning function procedures productivity Public Service Commission Public Utilities Fortnightly public utility management queueing theory recommendations regulation regulatory requirements review of documents Rochester Gas Rockland specific statistical strategic planning support services utility industry Utility Management Audit utility's X X X York State management York State Public