Management by Design: Applying Design Principles to the Work Experience

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John Wiley & Sons, Oct 1, 2010 - Business & Economics - 240 pages
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A revealing look at work environments that lead to greater loyalty and an increase in productivity

Exploring the premise that the best way to attract and retain people, and their knowledge, will come from designing environments that turn today's increasingly virtual workplace into an attractive place for people to spend their time, Management by Design: Applying Design Principles to the Work Experience shows how the principles of design can be successfully applies to the work experience, making it a rewarding and productive.

  • Reveals why the application of design to the workplace experience can improve the employee/employer relationship
  • Why increased morale and employee loyalty start with a great work environment
  • Explains why it is more important than ever to manage work experiences, especially with the projected work shortages in the coming decades
  • Other titles by Rasmus: Listening to the Future: Why It's Everybody's Business

This innovative book helps managers and executives connect the dots between employee retention, positive brand expression, and lasting stories that reflect well on an organization.

 

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Contents

Overview
5
Why Design Matters
21
The Tools of Workplace Design
31
A Methodology
47
Finding Proportion
59
Feeling the Rhythm and Motion
73
Three Lenses
85
Designing for Flexibility
101
Learning to Forgive
131
Perceptibility
143
Applied Design
151
Social Computing By Design
179
Lessons from Microsoft Netherlands
185
The Future of Workplace Design
209
Suggested Reading
215
About the Author
223

Taking Equitability Seriously
109

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About the author (2010)

DANIEL W. RASMUS is former director of business insights for Microsoft. Previously, he was vice president of collaboration and knowledge management research at Forrester Research. He is the author of five books, including Listening to the Future (Wiley).

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