What people are saying - Write a review
We haven't found any reviews in the usual places.
WhiteCollar Quality Improvement
2 other sections not shown
accept ownership approach to excellence ASQC Quality Press attitude behavior change agent commitment communicate constant quality improvement Convergent thinking cost of quality critical success factors current organizational culture customer loyalty customer requirements customer satisfaction dance and go defect-free defects determine develop Edwards Deming eliminate entire organization external customers federal government Federal Quality Institute feedback first-line managers five-stage focused Hawthorne effect human resource identify individual functions input journey toward excellence knowledge leaders leadership levels of management look management fad measurement system Middle managers motivational environment non-value-add organization's organizational environment organizational excellence output ownership for TQM participative management percent practical prevention problem solving process analysis process focus public and private pyramid organization quality culture quality focus quality teams quality/productivity realize responsibility senior executive service Step strategic approach strategic process supplier systematic take ownership techniques Total Quality Management TQM approach understand white collar environments white collar quality