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INFORMATION AS A KEY RESOURCE
Electronic Mail or Expensive Mail?
INFORMATION TECHNOLOGY IN SUPPORT
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airline application software AutoFilter build business intelligence cell phone chapter competitive advantage components Concrete Type connect consumers cost create credit card customer relationship management data warehouse data-mining tools database decision support define desktop devices document e-commerce e-mail e-marketplace e-portfolio eBags employees entity classes example expert system Extended Learning Module Figure formation function genetic algorithm hardware implement important industry information systems information technology infrastructure integrated collaboration environments Internet knowledge workers management systems Microsoft million monitor neural network operating system organization outsourcing percent perform pivot table primary key problem products and services prototype purchase Raw Material relation Salesforce.com screen SDLC search engine selfsourcing server specific storage suppliers supply chain management system software systems development tablet PCs tasks tion workflow