Management Mess-ups: 57 Pitfalls You Can Avoid (and Stories of Those who Didn't)
Can you imagine losing a two-million-dollar customer over 60 cents? It happened! All because a bank employee adhered to "policy." But the root of the problem is not the employee's blind adherence to policy, but management's inability to empower employees to use their own good judgment and intuition. This management mess-up and 56 others will be presented here with humor and insight by author Mark Eppler. You will learn of the many mistakes managers make daily -- mistakes that aren't big enough to grab headlines, but that nevertheless undermine the efficiency and success of their departments and organizations. By reading of the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manger with a true winning edge.
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