The Manager's Guide to ISO 9000
"Fortune" magazine has called ISO 9000 "the hot new seal of quality...a standard of quality management, hugely popular in Europe, that is rapidly taking hold in the U.S. -- and around the globe." This step-by-step guide to ISO 9000, the first by a manager who has actually been through the certification process, will be invaluable to companies in a wide range of industries.
Developed from seminars Kenneth Arnold has presented to the top training and quality groups in the country, "The Manager's Guide to ISO 9000" reflects the hands-on experience gained in successfully implementing certified programs. Drawing on his experience with the five-phase certification process, Arnold explains the twenty elements of the ISO 9000 standard, detailing both the intent and the requirements. He shows how ISO 9000 is a unique standard that can be implemented in almost any type of business without modification, one of the few that allows for innovation and progress.
As more and more companies such as Du Pont, General Electric, and Eastman Kodak urge suppliers to adopt the standard, an understanding of the standard's underlying principles becomes increasingly important. Arnold discusses these principles in detail and presents practical strategies for successful implementation, adaptable to a variety of industries -- from chemical manufacturing to banking. A quality evaluation form, a checklist for internal audits, and answers to thirty questions most often asked about certification are also provided as an added resource.
Whether a company's goal is the attainment of ISO 9000 certification, or whether it is the development of an improved quality system for better business practices, thisbook provides the information necessary to facilitate the process. It is required reading for all types of organizations in all varieties of industry seeking higher standards of quality.
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The Manager's guide to ISO 9000User Review - Not Available - Book Verdict
Drawing on his experiences as a consultant and teacher of seminars about the implementation of ISO (International Organization for Standardization, based in Geneva, Switzerland) 9000 standards and ... Read full review
What Is ISO 9000 and Where Did it Come From?
Management Responsibility and Organization
Inspection Measuring and Test Equipment
Inspection and Test Status
Control of Noncomforming Product
Handling Storage Packaging and Delivery
Internal Quality Audits
QualityRelated Cost Considerations
Road Map to a ThreePhased Implementation
Six Sigma and Other Continuous Improvement Tools for the Small Shop
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