The Manager's Guide to ISO 9000

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Simon and Schuster, 1994 - Business & Economics - 377 pages
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"Fortune" magazine has called ISO 9000 "the hot new seal of quality...a standard of quality management, hugely popular in Europe, that is rapidly taking hold in the U.S. -- and around the globe." This step-by-step guide to ISO 9000, the first by a manager who has actually been through the certification process, will be invaluable to companies in a wide range of industries.

Developed from seminars Kenneth Arnold has presented to the top training and quality groups in the country, "The Manager's Guide to ISO 9000" reflects the hands-on experience gained in successfully implementing certified programs. Drawing on his experience with the five-phase certification process, Arnold explains the twenty elements of the ISO 9000 standard, detailing both the intent and the requirements. He shows how ISO 9000 is a unique standard that can be implemented in almost any type of business without modification, one of the few that allows for innovation and progress.

As more and more companies such as Du Pont, General Electric, and Eastman Kodak urge suppliers to adopt the standard, an understanding of the standard's underlying principles becomes increasingly important. Arnold discusses these principles in detail and presents practical strategies for successful implementation, adaptable to a variety of industries -- from chemical manufacturing to banking. A quality evaluation form, a checklist for internal audits, and answers to thirty questions most often asked about certification are also provided as an added resource.

Whether a company's goal is the attainment of ISO 9000 certification, or whether it is the development of an improved quality system for better business practices, thisbook provides the information necessary to facilitate the process. It is required reading for all types of organizations in all varieties of industry seeking higher standards of quality.

 

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The Manager's guide to ISO 9000

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Drawing on his experiences as a consultant and teacher of seminars about the implementation of ISO (International Organization for Standardization, based in Geneva, Switzerland) 9000 standards and ... Read full review

Contents

What Is ISO 9000 and Where Did it Come From?
1
Management Responsibility and Organization
15
Quality System
35
Contract Review
47
Design Control
57
Document Control
81
Purchasing
89
PurchaserSupplied Product
109
Inspection Measuring and Test Equipment
157
Inspection and Test Status
171
Control of Noncomforming Product
177
Handling Storage Packaging and Delivery
193
Internal Quality Audits
207
Servicing
227
QualityRelated Cost Considerations
241
Road Map to a ThreePhased Implementation
259

Product Identification and Traceability
115
Process Control
123
Inspection and Testing
139
The 30 Most Frequently Asked Questions
277
Index
369
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About the author (1994)

Kenneth L. Arnold teaches seminars on the implementation of ISO 9000 to the American Society for Quality Control, American Production and Inventory Control Society, and Dowell Schlumberger supplier bases worldwide. He lives in Tulsa, Oklahoma.

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