Managerial Breakthrough: The Classic Book on Improving Management Performance
Juran contends that the manager's basic function is to create change ("breakthrough") or prevent it ("control"), and demonstrates that each process is unvaryingly governed by a universal sequence of events. You'll learn the issues that arise, virtually without fail, whenever organizations introduce change; how to master an unvarying sequence of events that will enable you to overcome resistance to change, and break through to ever higher levels of performance; how to control any action or project under your supervision; how to achieve breakthrough in every area that determines a company's success - from attitudes ... to knowledge... to action; and when it's better to initiate change and when it's better to prevent it. Regardless of your field or product - whether you are a company president, superintendent, department head, foreperson, or a supervisor - this book will prove to be of immeasurable value to you. It is a book written for everyone who must achieve results, whether through the efforts of other people or through their own efforts.
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BreakthroughA Panoramic View
The Pareto Principle
Mobilizing for Breakthrough in Knowledge
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action activity actual analysis approach basic become boss Breakthrough and Control budget cent charts company's control subjects cost create cultural customer needs dards deal decision departments design of experiment Diagnostic Arm discover economic employees engineers example executive experience fact factory feedback loop financial ratios Gantt chart Harvard Business Review human important improvement individual industrial Juran knowledge leadership levels look machine managerial manufacturing matching pennies means meeting ment operating manager organization Pareto analysis Pareto principle participation percent performance personnel problem procedures product features profit Quality Control reports requires responsibility role schedule scorekeeper sensor sequence Shewhart specialists specific spreadsheet staff standards Steering Arm steps supervisors theory theory X things tion top management unit of measure usage stations various vital