Managing Airports: An International Perspective

Front Cover
Routledge, 2003 - Business & Economics - 276 pages
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context.

The book:

* tackles the key airport management issues related to economic performance, marketing and service provision within the context of the industry's wider development
* systematically considers the impact that airports have on the surrounding community, from both an environmental and economic viewpoint
* analyses the contemporary trends towards privatization and globalization that are fundamentally changing the nature of the industry

Accessible and up-to-date, Managing Airports second edition, is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Airport case studies include those from BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA.



* Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11
* Comprehensive text which considers all the key economic, marketing and planning issues related to airport management
* International case studies
 

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Contents

Chapter 1 Introduction
1
Chapter 2 The changing nature of airports
8
Chapter 3 Airport economics and performance benchmarking
54
Chapter 4 Service quality and its measurement
74
Chapter 5 The airportairline relationship
98
Chapter 6 The provision of commercial facilities
140
Chapter 7 The role of airport marketing
178
Chapter 8 The economic impact of airports
203
Chapter 9 The environmental impact of airports
219
Chapter 10 The impact of 11 September 2001 and future prospects
251
Index
272
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About the author (2003)

Anne Graham is Senior Lecturer in Air Transport and Tourism at the University of Westminster. Her specialist area of experience and knowledge is airport management, finance and regulation. For 20 years she has acted as consultant to airports, government departments and internationalorganisations.She has also lectured extensively about airport related topics on higher education courses, international conferences and seminars and industry training courses.

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