Managing Airports: An International Perspective
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context.
* tackles the key airport management issues related to economic performance, marketing and service provision within the context of the industry's wider development
* systematically considers the impact that airports have on the surrounding community, from both an environmental and economic viewpoint
* analyses the contemporary trends towards privatization and globalization that are fundamentally changing the nature of the industry
Accessible and up-to-date, Managing Airports second edition, is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Airport case studies include those from BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA.
* Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11
* Comprehensive text which considers all the key economic, marketing and planning issues related to airport management
* International case studies
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Chapter 1 Introduction
Chapter 2 The changing nature of airports
Chapter 3 Airport economics and performance benchmarking
Chapter 4 Service quality and its measurement
Chapter 5 The airportairline relationship
Chapter 6 The provision of commercial facilities
Other editions - View all
11 September ACI-Europe activities Aer Rianta aeronautical agreement Air Transport aircraft airport charges airport company Airport Economics airport group airport industry airport management airport operator airport privatization Airport Review Amsterdam airport annual assess BAA plc Brisbane airport Brussels airport capacity carriers catering cent Civil Aviation Authority commercial facilities Competition Commission concession consortium Copenhagen Copenhagen airport costs Doganis duty-free emissions environmental Europe European airports example fees flights Frankfurt Fraport freight Gatwick growth IATA ICAO increased International Airport investment London Heathrow low-cost low-cost carriers major airports Manchester airport measures million passengers noise non-aeronautical revenue number of airports overall particularly passenger numbers performance port price cap profit regulatory retail runway Ryanair Schiphol Group sector September 2001 share shops slots Source Stansted strategy Table tax-free terminal traffic UK airports University of Westminster Vienna airport Zürich Zürich airport