Managing Conflict in a Negotiated World: A Narrative Approach to Achieving Productive Dialogue and Change

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SAGE, Mar 30, 2001 - Business & Economics - 207 pages
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Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and act on that understanding by managing conflict better in each area of their lives - work, family, and community.

 

 

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Contents

Conflict Narratives as a Good Place to Start
27
Representing Self Other and Context
49
Ways of Constructing and Interpreting Conflict Narratives
75
Changing Relationships Through Conflict
101
Managing Conflict at Work
120
Managing Conflict in Family Relationships
143
Managing Conflicts in Interpersonal Relationships
162
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About the author (2001)

Peter M. Kellett (Ph.D., Southern Illinois University) is Associate Professor and Head of the Department of Communication at the University of North Carolina at Greensboro. His research, teaching, and service focus on the narrative analysis and dialogic management of conflict as this helps people build healthier, more productive and peaceful relationships. His most recent publication is, “Dialectical Tensions and Dialogic Moments as Pathways to Peak Experiences” (with H.L. Goodall, Jr.), in R. Anderson, L.A. Baxter, & K.N. Cissna (2004), Dialogue: Theorizing Differences in Communication Studies. Thousand Oaks, CA: Sage Publications.

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