Managing Difficult Employees

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Difficultpeople.org, 2008 - Business & Economics - 242 pages
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This book is about what YOU as a manager and leader bring to the table. It addresses two key questions: Is your leadership conducive to a positive work environment with few personnel concerns; and, when concerns do arise, are you prepared to handle them effectively and efficiently? The first part of this book focuses on avoiding difficulties through knowledgeable and inspired leadership. Part II of this work will demonstrate how to apply your personal strengths and your management and leadership skills to working successfully with difficult personnel concerns and in difficult situations.
 

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Contents

Management Leadership People
1
People Management
9
Leadership
15
Integrity Ownership Responsibility
23
Caring
29
Walk Listen Learn FollowUp
33
Bureaucracy
41
Time Management
47
Difficult Employees
119
Communicating in Difficult Situations
129
Moody Depressed
141
Whining Complaining and General Negativity
149
Mediation
157
Incompetent Unmotivated Underachieving
165
Aggressive Rude Obnoxious
171
PassiveAggressive Surreptitious Behaviors
177

Keys to Boss Employee Communications
55
SelfAwareness
63
SelfWorth
69
SelfConfidence
75
SelfControl
79
Honesty
83
Kindness and Compassion
91
Positivity
97
Taking Care of Your People
103
Taking Care of Yourself
111
Passive Behavior
185
Ambitious Obsequious
189
Prejudice Discrimination Bias Sexual Harassment
193
Really Difficult Behaviors
209
Leading By Example
215
Handling Employee Evaluations
217
Being in Control
225
Annotated Bibliography
229
Bibliography
235
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