Managing Facilities

Front Cover
Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques.

In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples, Jowett and Jones show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer.

Managing Facilities is:
the only UK book to reflect modern facilities management practices in hospitality
full of practical examples
a reference source and introduction in one format

Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management.

Val Jowett MSc FHCIMA is Principal Lecturer at Leeds Metropolitan University and has taught Accommodation Management, and now Facilities Management, for over 25 years. In her earlier career she worked for British Transport hotels and then in Domestic Services Management in the N.H.S. She has taught in the USA and India and now manages a series of developmental initiatives which centre around NVQs, mentoring and careers development learning.

Christine Jones BA MIMgt MHCIMA is the Head of School of Business and Professional Studies at Burton Upon Trent College. She has a wide range of occupational and research experience in the hospitality industry and has held teaching posts in a number of Further and Higher Educational establishments.

The only UK book to reflect modern facilities management practices in hospitality
Practical examples throughout
Reference source & introduction in one format
 

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Contents

1 The concept and scope of facilities management
1
2 The strategic planning role
22
3 The physical assets the building envelope
50
4 The provision and specification of facilities services
98
5 Designing the facilities services operation delivery system
127
6 Investing in staff
165
7 Monitoring and controlling service provision
196
8 Gaining competitive advantage
226
Index
256
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