Managing Information: IT for Business Processes

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Routledge, 2002 - Business & Economics - 269 pages
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'Managing Information' describes how successful organizations make best use of information and knowledge - the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy.

This updated edition provides a compelling rationale for organizations to use appropriate systems, and for individuals to acquire the skills to manage and use the systems. It describes how computer systems continue to evolve to meet business needs, and provides examples and exercises to help readers develop their skills. There is a new emphasis on the Internet - how to use it to keep up to date with the latest business issues, and how teams can communicate and collaborate with intranets.

All of the most common sub-systems are described and explained, including Enterprise Resource Planning (ERP), Business-to-Business (B2B), Business-to-Consumer (B2C), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Application Integration (EAI). The latest developments are described, including services available through the Internet from Application Service Providers (ASP), collaborative commerce and Business Process Management (BPM).

There are introductory and more advanced computer exercises to consolidate learning and demonstrate how to acquire, store, organize and present information, using Word, Excel, PowerPoint and Explorer.

Includes references, further reading and relevant web sites at the end of each chapter
Explains the basics using real life examples
Deals with the crucial relationship between information and personal effectiveness
 

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Contents

CHAPTER 1 How to win business in the eeconomy
1
CHAPTER 2 How organizations handle information
27
CHAPTER 3 Information and personal effectiveness
59
CHAPTER 4 Computers programs and communications
115
CHAPTER 5 Hands on with Microsoft Office
147
CHAPTER 6 Matching the information system to the needs of your organization
193
CHAPTER 7 Information around the world and into the future
219
Some interesting Web sites
251
Glossary
253
Index
263
Copyright

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About the author (2002)

Wilson is Assistant Professor of Celtic Studies at St. Michael's College.